This conference is an introduction to the Digital Services Factory (DSF), a foundational, ‘game-changing’ initiative that re-frames the way public services are being delivered in a faster, smarter and scalable way, maximizing impact for government, citizens and businesses alike. A vital component of Cyprus’ Digital Agenda, the DSF project is implemented by the Deputy Ministry of Research, Innovation and Digital Policy (DMRID), in collaboration with the Government Digital Services (GDS) of the United Kingdom. Experts from GDS will be joining the DMRID Team in a series of interactive discussions aimed at presenting to the ICT industry the government’s new citizen-centric approach to delivering digital services based on user needs, openness and transparency, setting the foundations for an elevated, more relevant and more efficient public-private partnership.